Ongoing Support Options
Keep your analytics, platforms, and data running smoothly—with flexible support, maintenance, and expert help, whenever you need it.
Why Invest in Ongoing Support?
The real world is always changing—new data, new users, new challenges. Our ongoing support options keep your analytics, data, and tech solutions running at peak performance. From on-demand help to full-service management, we have a plan to fit your needs and budget.
Stay focused on your business, while we handle the support, updates, and troubleshooting.
Our Support Tiers
Ad-hoc Support
Pay only for what you need, when you need it—ideal for urgent fixes, updates, or questions.
- No ongoing commitment
- Hourly billing ($200–$350/hr)
- Best-effort response (typically within 1–2 business days)
- For one-off issues, questions, or new feature requests
Basic Retainer
Lightweight support for routine needs, updates, or periodic check-ins.
- Up to 4 hours/month
- Email support with 2 business day response
- Quarterly check-ins & basic maintenance
- Unused hours roll over 1 month
- Starts at $400/mo
Standard Retainer
Our most popular option—proactive support, monitoring, and regular updates.
- Up to 10 hours/month
- Email & phone support, 1 business day response
- Monthly check-ins, patching, & updates
- Light monitoring and minor enhancements
- Unused hours roll over 2 months
- Starts at $900/mo
Premium Retainer
Best for mission-critical systems, hands-off maintenance, and rapid-response support.
- Up to 24 hours/month
- Priority email, phone & SMS support—same day response
- 24/7 emergency support (optional add-on)
- Monthly reports & analytics
- Proactive monitoring, upgrades, security checks
- Unused hours roll over 3 months
- Starts at $1,950/mo
Which Support Plan is Right for You?
Not sure which option fits? We’ll help you pick the right plan for your business and budget—whether you need occasional help, hands-off maintenance, or white-glove service.
- Ad-hoc: Great for startups, one-time projects, or unpredictable needs.
- Basic Retainer: For teams with steady, low-volume needs or wanting peace of mind.
- Standard Retainer: Most businesses, nonprofits, and teams scaling their analytics and systems.
- Premium Retainer: Larger orgs, mission-critical platforms, or those requiring top-tier response and coverage.